Privacy Policy

1. Introduction

Onyx Eclipse LLC is committed to protecting the privacy and security of the personal information of our clients, members, visitors, vendors, and partners. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with applicable United States privacy laws and regulations, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA), and other relevant state laws.

By accessing or using any of our services—including our website, event planning consultations, membership packages, digital communications, or client portal—you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information through several channels: directly from you, through automated technologies, or from trusted third-party vendors with your consent or contractual authorization.

A. Categories of Personal Information Collected

i. Identifying Information

  • Full name, alias, or preferred name

  • Date of birth or age (for age verification, not stored unless necessary)

  • Email address, phone number, mailing address

  • Emergency contact information

  • Social media handles (if voluntarily provided)

ii. Lifestyle & Preference Information

  • Food allergies, travel preferences, personal interests

  • Client-submitted event preferences, themes, and expectations

  • Membership tier and related service preferences

iii. Financial and Transactional Information

  • Payment and billing details (processed via third-party PCI-DSS-compliant vendors)

  • Invoices, contracts, and transaction records

iv. Technical and Usage Data

  • IP address, browser type, device ID, referral sources

  • Interaction logs from website, client portal, or emails (for performance and security)

  • Cookies and tracking technologies (see Section 9)

v. Legal or Contractual Data

  • Signed agreements, waivers, and disclosures

  • Government-issued ID (in rare circumstances, such as identity verification for elite-tier clients)

3. How We Use Your Information

Your information may be used to:

  • Deliver and improve our concierge, lifestyle, and event services

  • Personalize services and recommendations

  • Fulfill bookings, secure reservations, or coordinate vendors

  • Process payments, send contracts/invoices, and provide account management

  • Communicate with you about service updates or events

  • Comply with legal obligations and enforce our agreements

  • Prevent fraud, abuse, or unauthorized access to services

We do not use your information for profiling, automated decision-making, or unrelated third-party advertising.

4. Legal Bases for Processing (Where Applicable)

While U.S. privacy laws do not always require a specific legal basis, Onyx Eclipse follows the principles of data minimization, purpose limitation, and client transparency. We only process your data when:

  • You have given consent

  • It is necessary for a contractual obligation

  • We have a legitimate business interest not overridden by your privacy rights

  • We are legally required to do so (e.g., tax or legal investigations)

5. Sharing and Disclosure of Information

We do not sell, lease, or rent your personal information to unaffiliated third parties. We may share information with:

A. Authorized Vendors and Service Providers

Only with those who:

  • Support service fulfillment (e.g., caterers, transport, venues)

  • Are under binding non-disclosure and confidentiality agreements

  • Meet minimum compliance standards for data handling

B. Payment Processors

All financial transactions are handled through secure third-party services that are PCI-DSS compliant. We do not store full payment data on our servers.

C. Legal or Regulatory Authorities

When legally compelled (e.g., court order, subpoena, or government request), or to:

  • Protect our rights or those of our clients

  • Enforce terms of service or resolve disputes

  • Investigate fraud or suspected criminal activity

6. Data Retention and Storage

We retain personal data only as long as necessary to:

  • Provide services or fulfill contractual obligations

  • Meet legal, tax, or audit requirements

  • Resolve potential future disputes or enforce agreements

Upon request or upon contract termination, personal data may be deleted, anonymized, or archived securely unless legally required otherwise.

7. Your Rights and Choices

Depending on your state of residence (especially if residing in California, Colorado, Virginia, or Connecticut), you may have the following rights under applicable state law:

  • Right to Know: Request details about what personal data we collect and how we use it

  • Right to Access: Obtain a copy of your personal information

  • Right to Correct: Request correction of inaccurate or incomplete data

  • Right to Delete: Request deletion of your personal information (with certain exceptions)

  • Right to Opt-Out: Say no to the sale or sharing of personal information (we do not engage in this)

  • Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

To exercise your rights, please contact us at:
📧 Onyxeclipsellc@gmail.com
Subject: “Privacy Rights Request”
We may require verification of your identity before fulfilling any request.


8. Confidentiality and Non-Disclosure

Onyx Eclipse enforces strict confidentiality protocols internally and externally. All personal and event-related information is protected via:

  • Employee and contractor NDAs

  • Role-based data access

  • Vendor contractual confidentiality clauses

  • Post-contract data obligations

All data handling is guided by the principle of least access and highest discretion.

9. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixel tags, local storage) to enhance the user experience, understand user behavior, and improve our website and communications.

You may choose to disable cookies via your browser settings, but doing so may impact functionality.

10. Email and Text Communications

We may contact you via email, phone, or SMS for service updates, event reminders, or account notifications. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

Note: Opting out of essential communications (e.g., invoices or booking confirmations) is not available for active clients.

11. Security Measures

We maintain strict security protocols, including:

  • SSL encryption on all digital forms

  • Secure storage systems and limited-access controls

  • Employee training on privacy and cybersecurity

  • Enforced password protocols and monitoring of vendor data practices

However, no method of transmission over the internet is 100% secure. While we take every precaution, Onyx Eclipse cannot guarantee absolute security.

12. Data of Minors

Our services are not intended for or directed to individuals under the age of 18. We do not knowingly collect or store information about children. If we become aware of any such data, it will be securely deleted.

13. External Links and Third-Party Websites

Our website or communications may contain links to external sites or services not operated by us. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies separately.

14. Cross-State and International Access

Onyx Eclipse operates primarily within the United States. If you are accessing our services from outside the U.S., please note that your information may be transferred to, stored in, and processed in the U.S. By using our services, you consent to this transfer and processing.

15. Updates to This Policy

We reserve the right to update this Privacy Policy as laws evolve or business practices change. All updates will be posted on our website with a revised “Last Updated” date. Material changes will be communicated directly to affected clients when possible.